General terms and conditions

For the hotel accommodation contract


1.1 These Terms and Conditions shall apply to contracts for the rental of hotel rooms for lodging purposes as well as all other services and deliveries provided by the hotel to the customer in this connection (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: Accommodation Contract, Guest Accommodation Contract, Hotel Contract, Hotel Room Contract.

1.2 The subletting or re-letting of the rooms provided as well as their use for purposes other than accommodation shall require the prior consent of the hotel in text form, whereby Section 540 (1) sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer within the meaning of Section 13 of the German Civil Code (BGB).

1.3 The customer's general terms and conditions of business shall only apply if this has been expressly agreed in text form in advance.


2.1 The contracting parties are the hotel and the customer. The contract shall be concluded by the hotel's acceptance of the customer's application. The hotel shall be free to confirm the room booking in text form.

2.2 All claims against the hotel shall generally become statute-barred one year after the statutory commencement of the limitation period. This shall not apply to claims for damages and other claims, provided that the latter are based on an intentional or grossly negligent breach of duty by the hotel.


3.1 The hotel is obligated to provide the rooms booked by the customer and to render the agreed services.

3.2 The customer is obligated to pay the hotel's agreed or applicable prices for the provision of the rooms and the other services used by the customer. This also applies to services ordered by the customer directly or via the hotel, which are provided by third parties and paid for by the hotel.

3.3 The agreed prices include the taxes and local charges applicable at the time of conclusion of the contract. Not included are local taxes which are owed by the guest according to the respective local law, such as visitor's tax. In the event of an increase in the statutory value-added tax or the introduction, amendment or abolition of local levies on the subject of performance after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this shall only apply if the period between conclusion and performance of the contract exceeds four months.

3.4 The hotel may make its consent to a subsequent reduction requested by the customer in the number of rooms booked, the hotel's services or the customer's length of stay conditional upon a reasonable increase in the price for the rooms and/or for the hotel's other services.

3.5 Invoices of the hotel are due for payment immediately upon receipt without deduction. If payment on account has been agreed, payment shall be made without deduction within ten days of receipt of the invoice, unless otherwise agreed.

3.6 The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates may be agreed in text form in the contract. The statutory provisions shall remain unaffected in the case of advance payments or security deposits for package tours. In the event of default of payment by the customer, the statutory provisions shall apply.

3.7 In justified cases, e.g. payment arrears on the part of the customer or extension of the scope of the contract, the hotel shall be entitled, even after conclusion of the contract until the beginning of the stay, to demand an advance payment or security deposit within the meaning of clause 3.6 above or an increase in the advance payment or security deposit agreed in the contract General Terms and Conditions for the Hotel Accommodation Contract (AGBH 8.0) up to the full agreed remuneration.

3.8 Furthermore, the hotel shall be entitled to demand from the customer at the beginning and during the stay an appropriate advance payment or security deposit within the meaning of clause 3.6 above for existing and future claims arising from the contract, insofar as such a payment has not already been made in accordance with clause 3.6 and/or clause 3.7 above.

3.9 The customer may only set off or offset an undisputed or legally enforceable claim against a claim of the hotel.

3.10 The customer agrees that the invoice may be sent to him electronically.


4.1 The customer may only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, if a statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract.

4.2 If a date for withdrawal from the contract free of charge has been agreed between the hotel and the customer, the customer may withdraw from the contract up to that date without triggering any claims for payment or damages on the part of the hotel.

4.3 If a right of withdrawal has not been agreed or has already expired, if there is also no statutory right of withdrawal or termination and if the hotel does not agree to a cancellation of the contract, the hotel shall retain the claim to the agreed remuneration despite the non-utilisation of the service. The hotel shall take into account the income from renting the rooms to other parties and the expenses saved. If the rooms are not let to other parties, the hotel may make a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed price for overnight accommodation with or without breakfast as well as for package arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is at liberty to prove that the aforementioned claim did not arise or did not arise in the amount demanded.


5.1 If it has been agreed that the customer may withdraw from the contract free of charge within a certain period of time, the hotel shall be entitled for its part to withdraw from the contract during this period if there are enquiries from other customers for the contractually reserved rooms and the customer does not waive his right to withdraw upon inquiry by the hotel with a reasonable deadline. This shall apply mutatis mutandis to the granting of an option if other enquiries exist and the customer is not prepared to make a firm booking upon inquiry by the hotel with a reasonable period of notice.

5.2 If an advance payment or security deposit agreed or demanded pursuant to Clause 3.6 and/or Clause 3.7 is not made even after expiry of a reasonable grace period set by the hotel, the hotel shall also be entitled to withdraw from the contract.

5.3 Furthermore, the hotel shall be entitled to withdraw from the contract extraordinarily for objectively justified reasons, in particular if force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract;
rooms or rooms are culpably booked with misleading or false information or concealment of material facts; material facts may be the identity of the customer, the ability to pay or the purpose of the stay;
the hotel has reasonable grounds to assume that the use of the service may jeopardise the smooth operation of the business, the security or the reputation of the hotel in public without this being attributable to the hotel's sphere of control or organisation;
the purpose or reason for the stay is unlawful;
there is a breach of clause 1.2 above.

5.4 The justified withdrawal of the hotel does not constitute a claim for damages on the part of the customer.


6.1 The reception desk is staffed from 7:00 a.m. until 10:00 p.m.. Check-in or check-out outside these hours is only possible with the prior agreement and consent of the hotel.

6.2 The customer shall not acquire any claim to the provision of specific rooms unless this has been expressly agreed in text form.

6.3 Booked rooms shall be available to the customer from 3:00 p.m. on the agreed day of arrival. The customer has no right to earlier availability.

6.4 On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. Thereafter, the hotel may charge 50% of the full accommodation price (price according to the price list) for late vacating of the room for its use in excess of the contract until 6:00 p.m., and 90% from 6:00 p.m. onwards. Contractual claims of the customer are not justified by this. The customer shall be at liberty to prove that the hotel has not incurred any or a significantly lower claim to a usage fee.


7.1 The hotel shall be liable for damages for which it is responsible arising from injury to life, body or health. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical of the contract by the hotel. Typical contractual obligations are those obligations that make the proper performance of the contract possible in the first place and on the performance of which the customer relies and may rely. A breach of duty by the hotel is equivalent to a breach of duty by a legal representative or vicarious agent. Further claims for damages are excluded unless otherwise provided for in this clause 7. In the event of disruptions or defects in the hotel's services, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to him in order to remedy the disruption and minimise any possible damage.

7.2 The hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring in money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate storage agreement with the hotel.

7.3 Insofar as a parking space is made available to the customer in the hotel garage or in the hotel car park, even for a fee, this shall not constitute a safekeeping agreement. In the event of loss of or damage to motor vehicles parked or manoeuvred on the hotel property and their contents, the hotel shall be liable only in accordance with the above Item 7.1, Sentences 1 to 4.

7.4 Wake-up calls are carried out by the hotel with the utmost care. Messages for the customers shall be handled with care. Upon prior agreement with the customer, the hotel may accept, store and - upon request - forward mail and merchandise shipments for a fee. The hotel shall only be liable in this respect in accordance with the provisions of Clause 7.1, Sentences 1 to 4 above.


8.1 At the beginning of the treatment, the guest shall inform the attendant of any health impairments such as allergies, high blood pressure, metabolic disorders, heart disease or pregnancy.

8.2 The hotel is not liable for unforeseeable skin and body reactions caused by cosmetic products and treatments, or for allergies not known to the guest or not communicated to the hotel, or for other physical conditions which would have prevented the booked treatment.

8.3 Wellness appointments may be cancelled free of charge up to 24 hours before the start of the treatment. If no resale is possible in the event of cancellation at short notice, we shall charge 80% of the treatment price.

8.4 The hotel may temporarily close the wellness and fitness rooms or change the opening hours if repair work or similar necessitates it.

8.5 Children under the age of 14 are not permitted access to the entire wellness area including pools, saunas, relaxation rooms and fitness room.


9.1 Vouchers can only be redeemed in the original. Please inform us in advance about the redemption of the voucher.

9.2 Cash payment of the voucher value is excluded.

9.3 No liability is accepted for late delivery by post.

9.4 The voucher is only valid when the amount due has been paid in full.

9.5 Vouchers in kind such as (massages, breakfast, etc.) or package vouchers (e.g. wellness stays) may also be redeemed for other services of comparable value.

9.6 In general, the value of your voucher remains valid for three years from the date of issue. In the case of gift vouchers or package vouchers, the services and prices change regularly. Therefore, after one year, the value of the voucher will be offset against the currently booked service.


10.1 The hotel is designated as a non-smoking hotel and is marked accordingly in the rooms.

10.2 In the event of non-compliance with the smoking ban, the hotel reserves the right to demand compensation for possible non-rentability in the amount of 80% of the room rate.

10.3 In any case, the hotel shall be compensated for the additional cleaning work required with 150 euros.


11.1 If agreed and provided services are not utilised by the guest, a reduction of the total charge shall not be permitted.

11.2 The hotel is liable - in accordance with the provisions in B.VI. - only for special services provided by itself or in its name and on its behalf. Insofar as the special services are provided by the third party itself, the hotel shall not be liable for the provision of these special services and any claims of the guest arising in connection therewith, unless it has agreed otherwise with the guest.


12.1 Amendments and supplements to the contract, the acceptance of the application or these General Terms and Conditions shall be made in text form. Unilateral amendments or supplements by the customer shall be invalid.

12.2 The place of performance and payment as well as the exclusive place of jurisdiction - also for disputes concerning cheques and bills of exchange - shall be Bad Teinach-Zavelstein in commercial transactions. If a contractual partner fulfils the requirements of § 38 paragraph 2 of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be Bad Teinach-Zavelstein.

12.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

12.4 Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply

12.5 In accordance with the statutory obligation, the Hotel points out that the European Union has set up an online platform for the out-of-court settlement of consumer disputes ("OSPlatform"): . However, the Hotel does not participate in dispute resolution procedures before consumer arbitration boards.


© Hotel Association Germany | Hotelverband Deutschland (IHA) e.V.

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